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Welcome to your account. You can update your profile, check your booking history and edit or cancel existing bookings.


CHANGE YOUR BOOKING TO AN OPEN TICKET
If you cannot or do not want to travel on an existing booking, you can convert your ticket to an "open ticket" which allows you to book a new trip on more suitable dates. This can be done at any time before 30th November 2020 for travel in 2020 or 2021. There will be no amendment fee when you re-book your trip and the full value of your existing trip will be credited against your new trip. If your new trip has a higher fare, you will need to pay the difference.

Please contact our Customer Service Department by email, internationalsales@stenaline.com or call +44 (0) 343 208 1800, stating the email address associated with your booking and your booking reference number.


UPDATED INFORMATION REGARDING EXTRA MEMBERSHIP IN RELATION TO COVID-19
We are grateful to have you as an Extra member and a loyal Stena Line customer. We would like to show you the same loyalty by extending your points - instead of expiring at the end of 2020, your points will now be valid until December 31, 2021.

For Extra Gold members, we will extend your Gold membership for an additional 12 months*, as well as extending all your points due to expire at the end of 2020 up to December 31st, 2021.

We are grateful for your support and loyalty. We hope to see you onboard as soon as the situation allows it.

* All members with a Gold status during the year 2020. If you have been downgraded before May, we will automatically upgrade you again from the date you were downgraded.


Blue members

When you join as a Blue member, even if you don't travel often, you'll still enjoy rewards. A Blue member you can get:

 

  5 points for every €1 spent
 
  Redeem 1 point at a value of 1 cent on future Stena Line travel
 
  Access to exclusive member offers onboard in our shop, restaurants, and bars
 
  Speedy easy check-out
 
  Ability to amend or cancel your booking online

Even more benefits... Extra

When you earn 6,250 points in a membership year you become a Gold member which gives all the benefits of a Blue member plus;

 

  Better earnings,10 points for every €1 spent
 
  Get free entry to the Stena Plus Lounge for the lead account holder and one guest when pre-booked on selected routes
 
  Priority motorist boarding and disembarkation
 
  Exclusive member offers onboard

Join Extra Loyalty Club, set up your account and start earning Extra rewards;

 

  Earn points & save on fares on future travel
 
  Access exclusive onboard member offers
 
  Frequent travellers receive extra benefits
 
  It's FREE & is easy to join!

 

Having an Extra Account simplifies your travel with us;

 

  Express speedy check-out
 
  Acces your account to view, amend or cancel your booking online
 
  Browse your booking history

Stena Line. extra - value from Stena Line