View, amend or cancel your booking
Customer Service: +44 (0) 343 208 1800
You can view, amend or cancel your bookings online by logging into your Stena Line profile. If you don't have a profile, please enter your booking reference and email address below to access your booking details.
Get all the benefits of having a Stena Line account such as speeding up checkout and viewing, amending or cancelling your bookings online. Create an account
Welcome to your account. You can update your profile, check your booking history and edit or cancel existing bookings.
CHANGE YOUR BOOKING TO AN OPEN TICKET
If you cannot or do not want to travel on an existing booking, you can convert your ticket to an "open ticket" which allows you to book a new trip on more suitable dates. This can be done at any time before 30th November 2020 for travel in 2020 or 2021. There will be no amendment fee when you re-book your trip and the full value of your existing trip will be credited against your new trip. If your new trip has a higher fare, you will need to pay the difference.
Please contact our Customer Service Department by email, firstname.lastname@example.org or call +44 (0) 343 208 1800, stating the email address associated with your booking and your booking reference number.
UPDATED INFORMATION REGARDING EXTRA MEMBERSHIP IN RELATION TO COVID-19
We are grateful to have you as an Extra member and a loyal Stena Line customer. We would like to show you the same loyalty by extending your points - instead of expiring at the end of 2020, your points will now be valid until December 31, 2021.
For Extra Gold members, we will extend your Gold membership for an additional 12 months*, as well as extending all your points due to expire at the end of 2020 up to December 31st, 2021.
We are grateful for your support and loyalty. We hope to see you onboard as soon as the situation allows it.
* All members with a Gold status during the year 2020. If you have been downgraded before May, we will automatically upgrade you again from the date you were downgraded.
When you join as a Blue member, even if you don't travel often, you'll still enjoy rewards. A Blue member you can get:
When you earn 6,250 points in a membership year you become a Gold member which gives all the benefits of a Blue member plus;
Join Extra Loyalty Club, set up your account and start earning Extra rewards;
Having an Extra Account simplifies your travel with us;
Travel Documents Required