Customer Service

We're here to help! You'll find answers to many of the common questions our customers have in our comprehensive FAQs section. 

 

Need to get in touch? See our contact details, port locations and opening hours below.

Contact us

Country

+443432081800

Opening hours:

Monday–Friday: 8:00–22:00

Saturday–Sunday: 9:00–22:00 

Call us

Contact Form

Can't find the answer to your query? Please complete our contact form and we'll aim to reply within 48 hours.

Complete form

+31174315811

Opening hours:

Monday–Friday: 9:00–17:00

Call us

Contact Form

Can't find the answer to your query? Please complete our contact form and we'll aim to reply within 48 hours.

Complete form

+48586609200

Opening hours:

Monday: 9:00–17:00

Tuesday–Thursday: 9:00–19:00

Friday: 9:00–17:00

Saturday: 9:00–15:00

Call us

Contact Form

Can't find the answer to your query? Please complete our contact form and we'll aim to reply within 48 hours.

Complete Form

+491806020100

Opening hours:

Monday–Friday: 8:00–18:00

Saturday: 9:00–15:00

Call us

info.de@stenaline.com

We try to reply within 48 hours.

Send an email

+37046310561

Opening hours:

Monday–Friday: 8:00–17:00

Saturday: 10:00–16:00

Call us

info.lt@stenaline.com

We try to reply within 48 hours.

Send an email

+4596200200

Opening hours:

Monday–Friday: 8:30–17:00

Saturday–Sunday: 9:00–16:00

Call us

danmark@stenaline.com

We try to reply within 48 hours.

Send an email

+443432081800

Opening hours:

Monday–Friday: 8:00–22:00

Saturday–Sunday: 9:00–22:00 

Call us

internationalsales@stenaline.com

We try to reply within 48 hours.

Send an email

+46770575700

Opening hours:

Monday–Friday: 8:30–17:00

Weekends: 9:00–16:00

Call us

info.se@stenaline.com

We try to reply within 48 hours.

Send an email

+443447707070

Opening hours:

Monday–Friday: 8:00–22:00

Saturday–Sunday: 9:00–22:00 

Call us

Contact Form

Can't find the answer to your query? Please complete our contact form and we'll aim to reply within 48 hours.

Complete form

+37163622999

Opening hours:

Monday – Friday: 07:00 – 24:00

Satururday: 07:00 – 22:00

Sunday: 12:00 – 24:00

Call us

info.lv@stenaline.com

We try to reply within 48 hours.

Send an email

+46770575700

Opening hours:

Monday–Friday: 8:30–17:00

Saturday–Sunday: 9:00–16:00

Call us

info.no@stenaline.com

We try to reply within 48 hours.

Send an email

+33233432387

Opening hours:

Monday–Friday: 9:00–12:00 & 14:00–18:00

Call us

info.fr@stenaline.com

We try to reply within 48 hours.

Send an email

+443432081800

Opening hours:

Monday–Friday: 8:00–22:00

Saturday–Sunday: 9:00–22:00 

Call us

Contact Form

Can't find the answer to your query? Please complete our contact form and we'll aim to reply within 48 hours.

Complete form

+443432081800

Opening hours:

Monday–Friday: 8:00–22:00

Saturday–Sunday: 9:00–22:00 

Call us

Contact Form

Can't find the answer to your query? Please complete our contact form and we'll aim to reply within 48 hours.

Complete form

+35319075555

Opening hours:

Monday–Friday: 8:00–22:00

Saturday–Sunday: 9:00–22:00 

Call us

Contact Form

Can't find the answer to your query? Please complete our contact form and we'll aim to reply within 48 hours.

Complete form
Port
Norviks färjeterminal, Norvikvägen 26, 149 45, Nynäshamn, Sweden

Opening hours:

Monday - Friday: 07:00 – 21:30

Saturday - Sunday: 07:00 – 10:30 & 16:00 – 21:30

Nynäshamn Port
Terminal 2, Alexandra Road, Dublin, D01 WD28, Ireland

Opening hours:

Monday–Sunday: 05:30–02:30

Dublin Port
Hook of Holland Port, Stena Line BV (Havennummer 915), Stationsweg 10, 3151 HS, Hook of Holland, Netherlands

Opening hours:

Monday–Friday: 12:15–13:30 & 18:15–21:15

Saturday: 12:15–13:30 & 18:45–21:15

Sunday: 12:15–13:00 & 18:45–21:15

Hook of Holland Port
Stena Line GmbH & Co. KG, Schwedenkai 1, 24103, Kiel, Germany

Opening hours:

Monday–Friday: 14:00–19:00

Saturday & Sunday: 14:00–18:00

Kiel Port
12 Quays Terminal, Tower Road, Birkenhead, CH41 1FE, England

Opening hours:

Monday–Sunday: 07:30–10:30 & 19:30–22:30

Liverpool Port
Stena Line Denmark A/S, Faergevej 1, 8500, Grenaa, Denmark

Opening hours:

Opening hours:

Monday–Wednesday: 08.00–00.35

Thursday: 08.00–01.35

Friday: 08.00–15.00

Saturday: Closed

Sunday: 09.30–14.10

Grenaa Port
Denmark Terminal Halmstad, Grenåvägen 22, 302 50, Halmstad, Sweden

Opening hours:

Monday: 07:00 – 19:45

Tuesday-Friday: 05:45 – 19:45

Saturday: Closed

Sunday: 15:30 – 19:45

Halmstad Port
Rosslare Europort, Rosslare Harbour, County Wexford, Y35 PH4X, Ireland

Opening hours:

Monday–Sunday: 06:30–21:30

Rosslare Port
Denmark Terminal, Emigrantvägen 20, 413 27, Gothenburg, Sweden

Opening hours:

Sunday & Monday: 06:30–18:30

Tuesday–Friday: 07:30–18:30

Saturday: 07:30–15:45

Gothenburg Port (to Frederikshavn)
Fishguard Harbour, Goodwick, Pembrokeshire, SA64 0BU, Wales

Opening hours:

Monday–Sunday: 10:30–16:00 & 22:30–02:30

Fishguard Port
Public Ferry Terminal, ul. Polska 4, 81-339, Gdynia, Poland

Opening hours:

Passenger counters are open two hours before the scheduled departure.

Gdynia Port
Norra Nyhamnsgatan 1A, 231 61, Trelleborg, Sweden

Opening hours:

Monday–Friday: 05:15–23:45

Saturday: 05:15–23:30

Sunday: 06:30–23:00

 

Foot passengers should check-in at Hamngatan 9, 231 42, Trelleborg, Sweden.

Trelleborg Port
Terminal 1, Holyhead, Anglesey, LL65 2BU, Wales

Opening hours:

Monday–Sunday: 06:30–17:00 & 18:30–02:30

Holyhead Port
Zum Fährterminal 1, 18147, Rostock, Überseehafen, Germany

Opening hours:

Monday–Saturday: 05:30–22:30

Sunday: 08:15–22:00

Rostock Port
Verkövägen 101, 371 65, Lyckeby, Karlskrona, Sweden

Opening hours:

Monday: 06:00–12:15 & 13:45–9:30

Tuesday & Wednesday: 07:00–12:15 & 14:15–21:00

Thursday: 07:00–10:15 & 16:00–21:00

Friday: 08:00–13:15 & 14:15–00:00

Saturday: 06:45–09:00 & 15.00–21.00

Sunday: 06:45–09:00 & 17.00–21.00

Karlskrona Port
Germany Terminal Elof Lindälvs gata, 414 55, Gothenburg, Sweden

Opening hours:

Monday–Friday: 14:00–18:45

Saturday & Sunday: 14:00–17:45

Gothenburg Port (to Kiel)
Loch Ryan Port, Belfast Way, Cairnryan, DG9 8RG, Scotland

Opening hours:

Monday–Sunday: 06:00–22:00

Cairnryan Port
Victoria Terminal 2, West Bank Road, Belfast, BT3 9JL, Northern Ireland

Opening hours:

Monday–Sunday: 07:30–10:30 & 19:30–22:30

Belfast Port (to Liverpool)
Ventspils Pasažieru Terminal, Dārzu iela 6, Ventspils, LV-3601, Latvia

Opening hours:

Monday – Wednesday: 07:00 – 23:30

Thursday - Saturday: 07:00 – 23:00

Sunday: 12:00 – 23:00

Ventspils Port
Skandinavienkai, Zum Hafenplatz 1, 23570, Lübeck-Travemünde, Germany

Opening hours:

Monday: 08:00–15:30

Tuesday: 07:00–15:30

Wednesday: 07:00–19:30

Thursday: 07:00–19:30

Friday: 07:00–23:00

Saturday: 18:00–23:00

Sunday: Closed

Travemünde Port
Stena Line Denmark A/S, Færgehavnsvej 10, 9900, Frederikshavn, Denmark

Opening hours:

Monday: 08:00 – 20:00

Tuesday – Saturday: 07:00 – 20:00

Sunday: 09:00 – 20:00

 

From 24/6 – 11/8

Monday – Sunday: 06:45 – 21:00

Frederikshavn Port
Terrabalt Terminal, Brīvostas iela 14A, Liepāja, LV-3405, Latvia

Opening hours:

Monday: 10:00–15:00 

Tuesday: 14:00–19:00

Wednesday: 14:00–19:00

Thursday: 17:30–22:30

Friday: 17:30–22:30

Saturday: 22:00–01:00

Sunday: 06:00–10:00 & 22:00–01:00

Liepāja Port
Terminal Transmanche, Quai de Normandie, Cherbourg, 50100, France

Opening hours:

Monday–Friday: 09:00–00:00

Saturday: 16:00–21:00

Sunday: 10:00–15:00

Cherbourg Port
Victoria Terminal 4, West Bank Road, Belfast, BT3 9JL, Northern Ireland

Opening hours:

Monday–Sunday: 06:00–22:30

Belfast Port (to Cairnryan)
Harwich International Port, Parkeston Quay, Harwich, CO12 4SR, England

Opening hours:

Monday–Sunday: 06:00–23:00

Harwich Port