What fees, dues and charges apply and when?

The fees below apply to bookings made on the stenalinetravel.com website or via our International reservations team.

What amendment fee is payable if I make a change myself, online?ECONOMYFLEXI and PREMIUM
Change of name, address, telephone number or vehicle registration.No feeNo fee
Change of vehicle type e.g. from car to motorhome.Difference in fareDifference in fare
Change of route, date or time.€35 amendment fee per single journey (€15 for foot passengers) + difference in fareDifference in fare
Addition or removal of extra items, e.g. a cabin or a passenger but no change to the route, date or time. Difference in fareDifference in fare
Addition or removal of extra items, e.g. a cabin or a passenger, and also changing the route, date or time.€35 amendment fee per single journey (€15 for foot passengers) + difference in fareDifference in fare

 

What amendment fee is payable if I make a change via telephone or in person at the travel centre?ECONOMYFLEXI and PREMIUM
Change of name, address, telephone number or vehicle registration.€7.50 service fee€7.50 service fee
Change of vehicle type e.g. from car to motorhome.€7.50 service fee + difference in fare€7.50 service fee + difference in fare
Change of route, date or time.€35 amendment fee per single journey (€15 for foot passengers) + €7.50 service fee + difference in fare€7.50 service fee + difference in fare
Addition or removal of extra items, e.g. a cabin or a passenger but no change to the route, date or time.
€7.50 service fee + difference in fare€7.50 service fee + difference in fare
Addition or removal of extra items, e.g. a cabin or a passenger, and also changing the route, date or time.€35 amendment fee per single journey (€15 for foot passengers) + €7.50 service fee + difference in fare€7.50 service fee + difference in fare

 

Any discounts or points given are based on the fare before applying any fees and dues. The various fees that are applicable are outlined below:-

 

Dues

Dues are applicable and the cost varies depending on whether you are travelling with a vehicle or on foot. Child dues are 50% of the adult due costs.

 

Environmental fees

As part of the shipping industry’s push to become even more green and environmentally friendly, a new cap on sulphur content in fuel was introduced at the start of 2020. This is a global regulation that is being applied to all shipping worldwide by the International Maritime Organisation (IMO). The goal of the regulation is to significantly and progressively reduce sulphur emissions within all areas of international shipping. A cap of 0.5% sulphur meant a combination of higher fuel costs and/or fleet investment for all ferry operators in the region in order to switch to low sulphur fuels or an equivalent solution from 1 January 2020. As the new directive sees operating costs increase outside of Stena Line’s control, an environmental fee was introduced to alleviate the additional cost. Please note fees may be subject to change depending on fuel price development, in which case every effort will be made to give as much notice as possible.

 

The European Union has introduced its Emissions Trading System (ETS) to the shipping industry which means that shipping companies will have to purchase allowances for CO2 emissions and other pollutants, and the money from the allowances will be used for EU’s green fund. For journeys starting from 1 January 2024, we will include a surcharge in our ticket prices to cover the oncost from the EU. This has an impact on ferry routes between two EU countries but also to some extent routes between an EU country and a non-EU country. 

 

Read more about ETS here:
Introducing the EU Emissions Trading System (ETS) to the shipping sector in 2024 – the impact on Stena Line and its customers – StenaLine.com.

 

Booking Service fee

This fee is applicable when booking any form of travel via telephone or in person at the port. You will not be charged this fee when you book online. 

 

Amendment Fee

This fee is applicable when making a change to the departure time, day or route of any one sailing. Any difference in fare will also be charged.

 

Changes exempt from amendment fees

• Changes to passenger details

• Changes to car details

• Adding cabins, meals or Stena Plus to a booking

 

The amendment fee applies to Economy tickets - there is no amendment fee for Flexi and Premium tickets. Any difference in fare when making a amendment to a Flexi or Premium ticket will also be charged.

 

 

Amendment Service Fee

In addition any changes made via telephone or in person at the port to any booking which can be amended on our website will incur an amendment fee. 

 

Cancellation Fee

Cancellation fees may apply but depend on your fare type

 

Hotel breaks and Self-catering holidays:

Amendments can be made to a booking without charge if made within 7 days of the original booking date and provided these are made at least 40 days before departure.