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Amending / Cancelling Bookings


Why was a fee applied to my reservation?

Service Fee when booking 

This fee applies when booking any form of travel via telephone or in person at the port.

Travel by car/motorhome/minibus and all holiday bookings   

€15 per booking

Travel by foot/bicycle/motorcycle

€5 per booking

 

Amendment Fee

This fee applies when making changes to the departure time, day or route of any one sailing. Any difference in fare will also be charged where applicable.

‘Economy’ travel by car/motorhome/minibus

€25

‘Economy’ travel by foot or motorcycle

€2.50

'Flexi' or 'Premium' travel

No Amendment Fee

Day trips by car/motorhome/minibus

€7.50

Day trips by foot/bicycle/motorcycle

€2.50

Third Party agreements e.g. admission tickets, day trip coach transfers

€2.50

Rail and Sail

Amendment fees vary by service provider – please refer to product terms and conditions

 

Changes exempt from amendment fees

  • Passenger details amendments 
  • Car details admedments
  • Adding cabins, meals or Stena Plus to a booking
  •  

Offline Amendment Fees

Any changes made by phone or in person at the port to any booking which can be amended on our website will incur the following fees.

Travel by car/motorhome/minibus

€7.50

Travel by foot/bicycle/motorcycle

€2.50

 

Cancellation Fee
'Economy' fare, sail or rail and sail travel: 100% cancellation fee. No refunds available
'Flexi' or 'Premium' travel – minimum €3 cancellation fee per sailing – see Flexi and Premium rules for all refund information
Service, amendment, transaction and postal fees are non-refundable

Postal fee

e-tickets can be sent via e-mail or SMS without charge. This fee is applied when a customer requests an itinerary be sent by post.

All travel

€4

 

Fuel Surcharge Fee

This fee is applicable for all routes affected by the European sulphur directive – English Channel, North Sea, Scandinavia.

Rosslare-Cherbourg route – fees per sailing

Travel by vehicle

€3 per vehicle

All travel

€3 per adult, €1.50 per child (4-15yrs), €0 per infant

Harwich-Hook of Holland route – fees per sailing

 

Travel by vehicle

€4.50

All travel

€3 per adult, €1.50 per child (4-15yrs), €0 per infant

 

How can fees be reduced/avoided?

  • Book via our website on the internet
  • Make all amendments on our website on the internet
  • Book Flexi or Premium products when available