Amending / Cancelling Bookings

Why was a fee applied to my reservation?

Service Fee when booking 
This fee applies when booking any form of travel via telephone or in person at the port.

Travel by car/motorhome/minibus and all holiday bookings           £10 per booking
Travel by foot/bicycle/motorcycle £4 per booking

Amendment Fee
This fee applies when making changes to the departure time, day or route of any one sailing. Any difference in fare will also be charged where applicable.

‘Economy’ travel by car/motorhome/minibus  £20
‘Economy’ travel by foot or motorcycle  £2
'Flexi' or 'Premium' travel  No amendment fee
Hotel or self-catering holiday accommodation -  £10
Hotel or self-catering holiday travel  £10
Landbridge travel  £20
Day trips by car/motorhome/minibus  £5
Day trips by foot/bicycle/motorcycle  £2
Third Party agreements e.g. admission tickets, day trip coach transfers    £2
Cruises  £2
Coach and Sail  £2
Rail and Sail  Amendment fees vary by service provider – please refer to product terms and conditions

Changes exempt from amendment fees
  • Passenger details amendments 
  • Car details admedments
  • Adding cabins, meals or Stena Plus to a booking

Offline Amendment Fees
Any changes made by phone or in person at the port to any booking which can be amended on our website will incur the following fees.

Travel by car/motorhome/minibus     £5
Travel by foot/bicycle/motorcycle    £2

Cancellation Fee
'Economy' fare, sail or rail and sail travel: 100% cancellation fee. No refunds available
'Flexi' or 'Premium' travel – minimum £3 cancellation fee per sailing – see Flexi and Premium rules for all refund information
Service, amendment, transaction and postal fees are non-refundable

Postal fee
e-tickets can be sent via e-mail or SMS without charge. This fee is applied when a customer requests an itinerary be sent by post.

All travel     £3.50

Fuel Surcharge Fee
This fee is applicable for all routes affected by the European sulphur directive – English Channel, North Sea, Scandinavia.

Rosslare-Cherbourg route – fees per sailing

Travel by vehicle £1 per vehicle
All travel £3 per adult, £1.50 per child (4-15yrs), £0 per infant

Harwich-Hook of Holland route – fees per sailing

Travel by vehicle £0 per vehicle
All travel £2.50 per adult, £1.25 per child (4-15yrs), £0 per infant

How can fees be reduced/avoided?
  • Book via our website on the internet
  • Make all amendments on our website on the internet
  • Book Flexi or Premium products when available