Onboard WI-Fi, is it as fast as internet at home?
We offer a free wi-fi service to you while you are onboard our ferries, however please note that the connection, Internet@Sea, is not as fast as the internet you enjoy in your own home or in other land-based locations. A main reasons for this is because the technology behind the service is more advanced on land. In simple terms, all of our ferries have freely moving satellite antennae and transmit a signal to a satellite 35,000 miles away in space, then this signal is beamed back to Earth.
The speed of the internet onboard may vary due to the bandwidth available delivered by satellite and accessed by all users and ferries simultaneously. To help improve this service and to make efficient use of the available bandwidth, we've disconnected access to streaming media services such as YouTube, Netflix, online games, Skype and similar sites. Please note, our free wi-fi is available in public areas but may not be available in the cabin areas.
Mobile Data via your Mobile Device
You can enjoy the flexibility of using your mobile device when onboard, however, it is important to remember that the mobile network is delivered via Telenor Maritime and there may be considerable costs incurred to receive and make calls, use mobile data and/or send/receive SMS messages. These are higher than those charged while on land.
Costs which may be charged to you are outside the control Stena Line. If you leave your mobile network on during your crossing, it's possible that your device will pick up the Telenor Maritime network. If this does happen, you should receive an SMS notifying you that you are now on the Telenor Maritime network and that call rates are charged at International mobile phone rates. Please note that these are higher than your regular call charges, details of which you can obtain from your own mobile service provider.
EU Roaming fees: What you need to know
Roaming charges were abolished on 15 June 2017 when travelling in EU member states, however, EU roaming rules only apply when you are connected to terrestrial (on land) mobile networks and NOT while you are travelling onboard our ferries. The EU binding price cap doesn't apply if you use your mobile device onboard via the ferry’s satellite connection, therefore, the phone charges set by your network provider maybe high, most likely at international rates.
You can enjoy a paid Premium Wi-Fi service onboard our ferries to Holland, Stena Hollandica and Stena Britannica, we now offer a paid Premium Wi-Fi service which is available in all public areas and cabins.