What should I do if I think points are missing from my account?

To collect points, you need to be logged in to your Stena MORE member account when you make your booking. Points can then be credited to your membership number, and they will appear in your account once each leg of your journey is complete.

 

Please note, points that you fail to collect at the time of booking or making Stena Line purchases can’t be added at a later date.

 

If you think points are missing from your account due to Stena Line error, please contact our Customer Service no later than 6 months after your trip.