What payment methods can I use?
You’ll always get the best price when you book your trip on our website directly. Cash is accepted in our Travel Centres however it’s cheaper to book your ticket online than via the phone or in person.
Please note: If you are making a booking in the United States or Australia, please use our International booking site.
Debit and Credit Cards
Our online booking system and Contact Centres accept the following debit or credit cards:
Visa, Mastercard, Visa Debit, Mastercard Debit, UK Maestro (UK only), Eurocard (Scandinavia only).
Invoices and Installments - Sweden
On our Swedish site you can also pay by invoice and installments in collaboration with Captum Group AB, which is part of Stena AB. To be able to pay with an invoice or installments, you must be at least 18 years old, registered in Sweden and approved in the credit check that is carried out at the time of purchase.
Invoice – when you want to pay later
When the purchase is completed, the invoice will be sent to the e-mail address you provided when you made your booking. An invoice fee will apply and the invoice due date is 14 days.
Do you want to spread the cost over several months? There are two ways of doing it.
Fixed monthly Payments
Fixed monthly installments means that you split the payment over a certain number of months instead of paying the entire amount at once. You can choose to split your payment over 3, 6 or 12 months. It is perfectly okay if you want to pay a lower amount than the one you chose. In that case, you change to flexible monthly installments.
Flexible monthly Payments
With flexible monthly installments, you decide for yourself which amount you pay each month (however, you must always pay the minimum amount stated on the invoice). Your purchases are collected on an invoice which is e-mailed to you in the beginning of each month, the invoice is to be paid by the end of the month.
Fixed and Flexible Monthly Payment Terms and Conditions
Standard European Consumer Credit Information (SECCI)
When you choose to pay by invoice and installments, we make an assessment of your repayment ability. However, the responsibility for payment lies with the person who has applied for and been granted the credit.
When a payment reminder has been given, a reminder fee will be charged according to applicable laws.
You can pay the full amount due at any time and at no extra cost.
Read more on how Captum is handling your personal data
If you have any questions or want to give us feedback, please feel free to contact Captum Customer Service on kundservice@captumgroup.se or +46 31 704 06 06. Customer service is open every weekday 08.00 - 18.00.
Invoices and Installments - Denmark
In collaboration with Captum Group AB, which is part of Stena AB, we offer both invoice and installment plans as forms of payment. To enter into an agreement with Captum, you need to be at least 25 years of age, have a Danish civil registration number and have a population registration address.
Invoice – when you want to pay later
When you pay by invoice, Captum perform a credit check and credit information can be obtained. When the purchase is completed, the invoice will be sent to the e-mail address you provided when you made your booking. An invoice fee will apply and the invoice due date is 14 days.
Do you want to spread the cost over several months? There are two ways of doing it.
Fixed monthly Payments
Fixed monthly installments means that you split the payment over a certain number of months instead of paying the entire amount at once. You can choose to split your payment over 6 or 12 months. It is perfectly okay if you want to pay a lower amount than the one you chose. In that case, you change to flexible monthly installments.
Flexible monthly Payments
With flexible monthly installments, you decide for yourself which amount you pay each month (however, you must always pay the minimum amount stated on the invoice). Your purchases are collected on an invoice which is e-mailed to you in the beginning of each month, the invoice is to be paid by the end of the month.
Fixed and Flexible Monthly Payment Terms & Conditions
Standard European Consumer Credit Information (SECCI)
When you choose to pay by invoice and installments, we make an assessment of your repayment ability. However, the responsibility for payment lies with the person who has applied for and been granted the credit.
When a payment reminder has been given, a reminder fee will be charged according to applicable laws.
You can pay the full amount due at any time and at no extra cost.
Read more on how Captum is handling your personal data
If you have any questions or want to give us feedback, please feel free to contact Captum Customer Service on kundeservice@captumgroup.dk or +45 96 20 02 10. Customer service is open every weekday 08.00 - 18.00.
Invoices and Installments - Norway
In collaboration with Captum Group AB, which is part of Stena AB, we offer both invoice and installment plans as forms of payment. To enter into an agreement with Captum, you need to be at least 18 years of age, have a Norwegian social security number and a registered address.
Invoice – when you want to pay later
When the purchase is completed, the invoice will be sent to the e-mail address you provided when you made your booking. An invoice fee will apply and the invoice due date is 14 days.
Do you want to spread the cost over several months? There are two ways of doing it.
Fixed monthly Payments
Fixed monthly installments means that you split the payment over a certain number of months instead of paying the entire amount at once. You can choose to split your payment over 3, 6 or 12 months. It is perfectly okay if you want to pay a lower amount than the one you chose. In that case, you change to flexible monthly installments.
Flexible monthly Payments
With flexible monthly installments, you decide for yourself which amount you pay each month (however, you must always pay the minimum amount stated on the invoice). Your purchases are collected on an invoice which is e-mailed to you in the beginning of each month, the invoice is to be paid by the end of the month.
Fixed and Flexible Monthly Payment Terms & Conditions
Standard European Consumer Credit Information (SECCI)
When you choose to pay by invoice and installments, we make an assessment of your repayment ability. However, the responsibility for payment lies with the person who has applied for and been granted the credit.
When a payment reminder has been given, a reminder fee will be charged according to applicable laws.
You can pay the full amount due at any time and at no extra cost.
Read more on how Captum is handling your personal data
If you have any questions or want to give us feedback, please feel free to contact Captum Customer Service on kundeservice@captumgroup.no or +47 23 12 51 00. Customer service is open every weekday 08.00 - 18.00.
Bank Transfer – Latvia and Lithuania
On our Latvian and Lithuanian sites you can choose to pay for your booking by bank transfer.
Simply select this option on the payment step and an invoice will be emailed to you within one working day. Full payment must be made by the date specified on the invoice by bank transfer.
Please note:
- The invoice will be issued within one working day by email. Invoices will not be issued if the booking has been made within 72 hours of travelling. However, if an invoice is still required, please contact us by email at info.lt@stenaline.com or by phone on: +37 046 310 561
- Bank transfer is not possible for bookings where Extra points have been used for payment
- Bank transfer is not possible for bookings where partial payment has been selected
- If payment is not made by the specified date, the booking will be cancelled
- For any changes needed to your booking, please contact us by email at info.lt@stenaline.com or by phone on: +37 046 310 561.
Extra Points
If you are an Extra member and have built up points to use towards payment, you will see the points value on the payment step. You can then choose to deduct this amount and pay any remaining balance with another payment option.
Travel e-vouchers
Travel e-vouchers can be used at the payment step where you can enter your unique voucher code in the panel provided. If there is a remaining balance, you can choose another payment method to complete your booking.
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