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Onboard


Is the free onboard Wi-Fi as fast as broadband at home?

We offer this free service to you onboard our ferries, however please note that this connection, Internet@Sea, will not be as fast as the broadband you enjoy in your own home or in other land-based locations. A main reasons for this is because the technology behind the service is more advanced on land. To put it simply, all of our vessels have freely moving satellite antennae and transmit a signal from the ship to a satellite 35,000 miles away in space, then this signal is sent back down to Earth.

 

Also, the speed vary due to the bandwidth available, delivered by satellite and accessed by all users and ships simultaneously. In order to help improve this service and to make efficient use of the available bandwidth, we have disconnected access to streaming media sites such as YouTube, Netflix, online games, Skype and similar sites. Please note, free wi-fi is available in the main public areas and may not be available in the cabin areas.

Using Mobile Data via your Mobile Device

Although you can enjoy the flexibility of using your mobile device when onboard, it's important to remember that the mobile network is delivered by Telenor Maritime and there are costs incurred to receive and make calls, use mobile data and/or send/receive SMS messages. These are considerably higher than those charged whilst on land.

Costs charged to you are outside the control Stena Line. If you leave your mobile network on during your crossing, it is possible that your device will pick up the Telenor Maritime network. You should receive an SMS notifying you that you are now on the Telenor Maritime network and that call rates are charged at International mobile phone rates. These are considerably higher than your regular call charges, details of which you should obtain from your own service provider.

EU Roaming fees: Important information

Roaming charges when travelling in EU member states were abolished on 15 June 2017, however, EU roaming rules only apply when you are connected to terrestrial (on land) mobile networks. The EU binding price cap does not apply if you use your mobile device onboard via the ferry’s satellite connection, therefore, charges set by your network provider can be high, most likely at international rates.

Onboard our ferries to Holland, Stena Hollandica and Stena Britannica, we now offer a paid Premium Wi-Fi service which is available in all public areas and cabins.