Do you have a lost property process?

All personal property found on our ships or in ports is sent to our lost property offices ashore for collection. Items found onboard are kept for 3 months before being destroyed (for sailings to/from Sweden, lost items are handed to local police after 1-3 weeks). However, for the duration of the period of restriction due to coronavirus, we are suspending our standard lost property process due to the possibility of cross contamination via the handling of personal property. 

 

For hygiene reasons no items left onboard will be retained unless they are high value items such as laptops. This includes, but is not limited to, items of clothing, spectacles and phones. For high value items  please contact us. In Ireland and the UK please complete the Customer Services Form on the 'Contact us' page and select 'Lost property' as the nature of your query. If you had booked a cabin, please include the cabin number when completing the form. 

 

Please note: Stena Line cannot be held responsible for lost or stolen property. All passengers are advised to keep their valuables safely locked in their vehicle and to never leave their belongings unattended while travelling. 

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