Sail Safe

For everyone’s safety and well-being, we’ve introduced new measures to the already ambitious safety standards onboard all our vessels and at our ports and terminals. We’re actively monitoring the development of the COVID-19 situation. By doing so, we can ensure routines are continuously updated and our safety standards exceed current regulations; so you can sail with confidence.

• Inform yourself about our safety measures regarding hygiene and social distancing – we are promoting and communicating them through all our communication channels
• Follow your national health guidelines and travel restrictions
• Wash your hands frequently and respect social distancing
• Do not travel if you are sick and if you’re feeling unwell

• Our terminals feature increased opportunities for hand wash and disinfection and are also more frequently cleaned, especially “Hand Contact Point Hotspots”
• Card payment instead of cash is encouraged wherever possible
• You will find our Sales points equipped with Plexi-Glass protection
• Our food service has been adjusted to ensure maximum hygiene

• When checking in, you will be asked about your health condition. Passengers with any indication of suspected COVID-19 will be denied boarding
• Social distancing is encouraged by floor markings across our ferries and terminals, and reminders are being announced over the public address system

• Onboard you will find also increased opportunities for hand wash and disinfection in public areas
• On-board announcements, posters, and digital signage remind our passengers about hygiene measures and guidelines
• We have increased the frequency of cleaning and disinfection onboard, especially of “Hand Contact Points” such as door handles, access touchpads, telephones
• Our crew is trained and equipped with suitable PPE (Personal Protective Equipment) to prevent infection

• Our food service has been adjusted to ensure maximum hygiene. The buffet serving is currently stopped and we now only offer plate serving and packaged foods
• Card payment instead of cash is preferred where possible
• 100% fresh air. Our ventilation systems are running on 100% fresh air, no re-circulation

• More space onboard! All ships have reduced their passenger capacity accordingly to allow for social distancing. There’s plenty of room for a comfortable and safe journey
• Single-use cabins for customers where possible unless boarded sharing a car or freight unit
• Safer Guest/Crew interaction points onboard with Plexiglass screens for increased safety
• Certain areas such as Saunas, Kids Playrooms, etc., have been closed

As the Coronavirus COVID-19 continues to spread, we recognise and appreciate the increased uncertainty that this is causing. The situation has our fullest attention. In light of the current situation, we will do everything we can to assist you with your upcoming travel plans. We are waiving any amendment fees for those customers who wish to re-book their trip. This applies to all of our routes and applies to bookings made up until 31.07.2020.For more information on how we are protecting our customers and crew, and for answers to our most Frequently Asked Questions, visit our Coronavirus Information Page.

If you have booked with us and are uncertain if you want to travel now, we also offer you the option to change your ticket to an open ticket. Your original ticket will be cancelled but the ticket value will remain unchanged and can be extended to a new departure in 2020 or 2021. The new trip must be booked no later than 30th November 2020. You can change your current booking online yourself to an open ticket by visiting the “Manage Booking” site of the national country website where you first booked your ticket. All you need is your e-mail address and your booking number.

The latest updates and travel conditions in relation to the Coronavirus can be found here

Information on travel to Denmark, Poland, Germany and Latvia Stena Line