Sail Safe

For everyone’s safety and well-being, we’ve introduced new measures to the already ambitious safety standards onboard all our vessels and at our ports and terminals. We’re actively monitoring the development of the COVID-19 situation. By doing so, we can ensure routines are continuously updated and our safety standards exceed current regulations; so you can sail with confidence.

As the Coronavirus COVID-19 continues to spread, we recognise and appreciate the increased uncertainty that this is causing. The situation has our fullest attention. For more information on how we are protecting our customers and crew, and for answers to our most Frequently Asked Questions, visit our Coronavirus Information Page.

You can make changes yourself in the “Manage Booking” section.

When making a new booking, we advise customers to purchase a Flexi or Premium ticket for greater flexibility should there be further restrictions on travel throughout Europe or if your travel plans change. 

The latest updates and travel conditions in relation to the Coronavirus can be found here

To Holland: Please restrict your movements for 10 days on arrival (does not apply if you are transiting through to another country).

To the Irish Republic: You must complete a Passenger Locator Form prior to arrival and restrict all movements for 14 days.
To the UK from Holland or France: You are required to quarantine for 14 days and must complete a Passenger Locator Form.
To France: Due to the restrictions on all movements in France, you must download and complete a Travel Certificate. Be sure to have it with you at all times to show it to the relevant authorities.

• Inform yourself about our safety measures regarding hygiene and social distancing – we are promoting and communicating them through all our communication channels
• Follow your national health guidelines and travel restrictions
• Wash your hands frequently and respect social distancing
• Do not travel if you are sick and if you’re feeling unwell

• Our terminals feature increased opportunities for hand wash and disinfection and are also more frequently cleaned, especially “Hand Contact Point Hotspots”
• Card payment instead of cash is encouraged wherever possible
• You will find our Sales points equipped with Plexi-Glass protection
• Our food service has been adjusted to ensure maximum hygiene

• When checking in, you will be asked about your health condition. Passengers with any indication of suspected COVID-19 will be denied boarding
• Social distancing is encouraged by floor markings across our ferries and terminals, and reminders are being announced over the public address system

• Onboard you will find also increased opportunities for hand wash and disinfection in public areas
• On-board announcements, posters, and digital signage remind our passengers about hygiene measures and guidelines
• We have increased the frequency of cleaning and disinfection onboard, especially of “Hand Contact Points” such as door handles, access touchpads, telephones
• Our crew is trained and equipped with suitable PPE (Personal Protective Equipment) to prevent infection

• Our food service has been adjusted to ensure maximum hygiene. The buffet serving is currently stopped and we now only offer plate serving and packaged foods
• Card payment instead of cash is preferred where possible
• 100% fresh air. Our ventilation systems are running on 100% fresh air, no re-circulation

• More space onboard! All ships have reduced their passenger capacity accordingly to allow for social distancing. There’s plenty of room for a comfortable and safe journey
• Single-use cabins for customers where possible unless boarded sharing a car or freight unit
• Safer Guest/Crew interaction points onboard with Plexiglass screens for increased safety
• Certain areas such as Saunas, Kids Playrooms, etc., have been closed