Sail Safe

For almost 60 years, it’s been our passion to care for our customers by putting safety first and ensuring everyone feels welcome. Today, this is more important than ever, and we are committed to offering you a safe and sustainable journey – with lots of space, fresh air and open seas.

An even safer Journey

For everyone’s safety and well-being, we’ve introduced new measures to the already ambitious safety standards onboard all our vessels and at our ports and terminals. We’re actively monitoring the development of the COVID-19 situation. By doing so, we can ensure routines are continuously updated and our safety standards exceed current regulations; so you can sail with confidence.

simple image of a house, clock and suitcases
Before Travelling

  • Inform yourself about our safety measures regarding hygiene and social distancing – we are promoting and communicating them through all our communication channels
  • Follow your national health guidelines and travel restrictions
  • Wash your hands frequently and respect social distancing
  • Do not travel if you are sick and if you’re feeling unwell

at the terminal before travel
At the Terminal

  • Our terminals feature increased opportunities for hand wash and disinfection and are also more frequently cleaned, especially “Hand Contact Point Hotspots”
  • Card payment instead of cash is encouraged wherever possible
  • You will find our Sales points equipped with Plexi-Glass protection
  • Our food service has been adjusted to ensure maximum hygiene

boarding and disembarkation from our ferries
Embarkation & Disembarkation

  • When checking in, you will be asked about your health condition. Passengers with any indication of suspected COVID-19 will be denied boarding
  • Social distancing is encouraged by floor markings across our ferries and terminals, and reminders are being announced over the public address system

Onboard Our Ferries

cleaning and hygiene onboard our ferries
Cleaning and Hygiene Measures Onboard

  • Onboard you will find also increased opportunities for hand wash and disinfection in public areas
  • On-board announcements, posters, and digital signage remind our passengers about hygiene measures and guidelines
  • We have increased the frequency of cleaning and disinfection onboard, especially of “Hand Contact Points” such as door handles, access touchpads, telephones
  • Our crew is trained and equipped with suitable PPE (Personal Protective Equipment) to prevent infection

shops, bars and restaurants onboard during the COVID19 pandemic
Shops & Bars/Restaurants Onboard

  • Our food service has been adjusted to ensure maximum hygiene. The buffet serving is currently stopped and we now only offer plate serving and packaged foods
  • Card payment instead of cash is preferred where possible
  • 100% fresh air. Our ventilation systems are running on 100% fresh air, no re-circulation

social distancing onboard our ferries
Safe Social Distancing

  • More space onboard! All ships have reduced their passenger capacity accordingly to allow for social distancing. There’s plenty of room for a comfortable and safe journey
  • Single-use cabins for customers where possible unless boarded sharing a car or freight unit
  • Safer Guest/Crew interaction points onboard with Plexiglass screens for increased safety
  • Certain areas such as Saunas, Kids Playrooms, etc., have been closed

Face Masks to be worn onboard
Face Masks/Coverings

  • It is recommended that all passengers and drivers wear face masks/coverings when travelling through our ports and onboard our vessels. It should be worn in situations where it is difficult to practice social distancing in ports and onboard ships
  • Following French Government instructions in relation to Covid19, all passengers of 11 years of age and above are now required to wear a face mask or face covering when travelling through Cherbourg Port and onboard the Stena Horizon