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Customer Service: +44 (0) 343 208 1800
You can view, amend or cancel your bookings online by logging into your Stena Line profile. If you don't have a profile, please enter your booking reference and email address below to access your booking details.
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For almost 60 years, it’s been our passion to care for our customers by putting safety first and ensuring everyone feels welcome. Today, this is more important than ever, and we are committed to offering you a safe and sustainable journey – with lots of space, fresh air and open seas.
For everyone’s safety and well-being, we’ve introduced new measures to the already ambitious safety standards onboard all our vessels and at our ports and terminals. We’re actively monitoring the development of the COVID-19 situation. By doing so, we can ensure routines are continuously updated and our safety standards exceed current regulations; so you can sail with confidence.
As the Coronavirus COVID-19 continues to spread, we recognise and appreciate the increased uncertainty that this is causing. The situation has our fullest attention. For more information on how we are protecting our customers and crew, and for answers to our most Frequently Asked Questions, visit our Coronavirus Information Page.
You can make changes yourself in the “Manage Booking” section.
When making a new booking, we advise customers to purchase a Flexi or Premium ticket for greater flexibility should there be further restrictions on travel throughout Europe or if your travel plans change.
The latest updates and travel conditions in relation to the Coronavirus can be found here
Information on travel to Denmark, Poland, Germany and Latvia Stena Line
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