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Customers With Particular Needs


Are your ferries accessible to disabled / reduced mobility passengers?

 

Our ferries are adapted to suit the needs of disabled / reduced mobility passengers, however particular sailings have a restriction on the number of wheelchairs that can be taken onboard. 

 

If you have mobility needs and you require assistance, please advise our Customer Service Team at least 48 hours before the start of your journey by calling us on + 44 1255 202 345 and quote with your booking reference.  Alternatively you can e-mail us at the following address: assistance@stenaline.com (more than 7 days prior to departure).  

 

To ensure that we provide you with the best level of service, we kindly request that you to check-in at least 1 hour before departure (2 hours on our Liverpool route).