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Information and Advice on Coronavirus/COVID-19

We acknowledge that Coronavirus COVID-19 has caused increased uncertainty. We are giving the issue our fullest attention and the safety of our customers and colleagues is paramount. We are taking several safety measures to ensure a safe and comfortable journey for all. We will do everything we can to assist you with your upcoming travel plans.

 

Please note, this page is updated on an ongoing basis as and when circumstances change.


What is an "Open Ticket" and how can I book one?

 

If you have booked with us and are uncertain if you want to travel now, we also offer you the option to change your ticket to an open ticket. Your original ticket will be cancelled but the ticket value will remain unchanged and can be extended to a new departure in 2020 or 2021. The new trip must be booked no later than 30th November 2020. You can change your current booking online yourself to an open ticket by visiting the “Manage Booking” site of the national country website where you first booked your ticket. All you need is your e-mail address and your booking number.