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Information and Advice on Coronavirus/COVID-19

We acknowledge that Coronavirus COVID-19 has caused increased uncertainty. We are giving the issue our fullest attention and the safety of our customers and colleagues is paramount. We are taking several safety measures to ensure a safe and comfortable journey for all. We will do everything we can to assist you with your upcoming travel plans.

 

Please note, this page is updated on an ongoing basis as and when circumstances change.


What precautions have been taken on the Harwich to Hook of Holland route?

On our Harwich to the Hook of Holland route, the following steps have been taken to provide a safe sea crossing for all our passengers. Additional precautionary safety and hygiene measures have been applied to all Stena Line ferries. There have been restrictions of the passenger capacity introduced to guarantee social distancing.


We also have limited the number of onboard outlets available.


Metropolitan restaurant

 

Closed

Metropolitan bar

 

Closed

Casino

 

The gaming tables are closed but slot machines can still be used throughout the ferries provided you observe the social distancing rules. It is not possible to exchange coins for bank notes.

Riva Bar

 

Open

Taste Restaurant

 

Please clean your hands thoroughly before entering the restaurant

   

Hot food served but guests must collect meals themselves

   

Pre-packed food/drinks are served by crew can be chosen by the guests themselves

Taste Plus Restaurant

 

Closed onboard Stena Hollandica but open on Stena Britannica.

Happy Kids Corner

 

Closed

Teen Town

 

Closed

ATM Cash Machine

 

Open 1 hour before arrival

Guest Services

 

Open, including additional products & services

C-View Bar

 

Closed

Stena Plus Lounge

 

Open, limited availability, no magazines, newspapers & self service. 

Living Room

 

Open

Shop

 

Open. Limited to 5 guests at one time. Disinfect your hands before entering. The use of a shopping basket is mandatory. Limit your shopping time to maximum 5 minutes.

Barista

 

Closed. Open on the Stena Britannica.

Cinema

 

Open, seating restrictions, face mask required. Additional cleansing between movie viewings


With the closure of the Metropolitan restaurant, guests are encouraged to make use of the Taste buffet restaurant instead. For customers who have an existing reservation for the Metropolitan, simply present your booking confirmation at the till at the Taste buffet restaurant and redeem the amount originally spent. Please note that there are no refunds, guests will need to spend the entire amount from their original reservation.