| ECONOMY |
Our lowest fare, a good choice if your travel plans are fixed. Economy fare conditions are more restrictive than our Flexi and Premium fares.
|
| FLEXI |
Our Flexi fare offers you an attractive price with greater flexibility should your plans change.
|
| PREMIUM |
Our Premium fare offers you the most favourable conditions, greater flexibility, *Stena Plus Lounge access and other benefits.
Please note, complimentary access to the Stena Plus Lounge applies to certain routes only. It is not available on our Frederikshavn - Gothenburg route.
|
|
Economy |
Flexi |
Premium |
Fees and refunds (each way)
|
|
|
|
Amendment fee (each way)*
|
€35 |
NO
|
NO
|
Cancel up to 24 hours before departure
|
No Refund
|
100% |
100%
|
Cancel up to 2 hours before departure
|
No Refund
|
50%
|
100%
|
Cancel within 2 hours of departure
|
No Refund
|
No Refund
|
No Refund
|
No show or cancel after day of departure
|
No Refund
|
No Refund
|
No Refund
|
|
Economy |
Flexi |
Premium |
An amendment fee of €35 (each way) is payable when changing the following
|
|
|
|
Name, address, phone number or vehicle registration
|
NO |
NO |
NO |
The route, date or time of a sailing*
|
YES |
NO |
NO |
The type of vehicle travelling (example from car to van)*
|
NO |
NO |
NO
|
A booking by adding extra items, for example, another passenger or cabin but without changing the route, date or departure time*
|
NO |
NO |
NO
|
A booking by adding extra items, for example, another passenger or cabin, and changing the route, date or departure time*
|
YES
|
NO |
NO
|
A booking by cancelling an extra item(s), for example a cabin, without changing the route, date or departure time*
|
NO |
NO |
NO
|
Please note, any difference in fare, or the cost of additional items added to the booking are still payable
|
A €7.50 service charge applies if you change your reservation by phone or email.
|
A €3.50 cancellation fee per sailing applies to Flexi and Premium bookings.
|
| Economy fares are non-refundable at any point during the cancellation process. |
You can purchase a different fare for your outward and return journeys when making your original booking
|
Upgrades from Economy to Flexi are not permitted, but you may upgrade from Flexi to Premium.
|
Amending or cancelling your booking
Simply visit the Manage Bookings or Login section located at the top right of the site and follow the instructions. Should you wish to cancel your booking, a refund (if applicable) will be issued automatically to the debit or credit card used at the time of payment typically within 7 days.